Services & Fees
Private Health InsuranceDepending on your level of cover (ancillary benefits, or ‘extras’ cover is required), you might be eligible to claim psychological services from your Private Health insurer. We recommend you contact your Private Health insurer to determine what, if any, rebates you're eligible to claim for consultations. If you're eligible, then we can make the claim for you through our claims software. Unfortunately, you can't claim both a Medicare and a Private Health fund rebate for your or your child’s consultations - it must be one or the other.
National Disability Insurance Scheme Blue Mountains Anxiety Clinic is not currently a service provider of the NDIS so cannot offer services to plan-managed or NDIA managed clients. We're sorry for any incovenience this might cause. Self-Funded recipients under the NDIS program can of course access our services. As you know, you would be considered a Private Client and Private Client Fee Schedule charges (above) would apply.
Cancellation Policy If for some reason you’re not able to attend your appointment it would be much appreciated if you would give 24 hours-notice so we can offer your timeslot to our waiting clients. However, we understand that things come up and sometimes it’s just not possible to give that notice so, in either case, there are no fees charged for cancellations. Cancellations can be made by ‘phone (please leave a message if we don’t answer), text (to the number you received an appointment reminder from) or email. Psychological Services Blue Mountains Anxiety Clinic offers empirically-based assessments and treatment for adults, adolescents and their families. We tailor assessments and treatment to the needs of the individual. Please be aware that your treating clinician can’t provide treatment and assessment for family members or close friends of existing clients, as this constitutes a conflict of interest. You (and they) deserve your own clinician, someone who can work in your best interests alone. EmergenciesBlue Mountains Anxiety Clinic is unable to offer crisis support, but there are several other services that do. If at any time you experience a mental health emergency, it’s best to ask a friend or family member to take you straight to the Emergency Department of your local hospital or contact emergency services on 000 for support. If you need someone to talk to out-of-hours and between appointments, then please call Lifeline on 13 11 14. Our website also has a comprehensive list of local mental health support services. Free Services Available in our Local Community We realise that for some individuals and families, private psychology services are simply unaffordable. If this is the case for you, please do consider contacting these mental health services which offer free counselling and are all within a one hour drive of the upper mountains:- headspace Lithgow (free mental health support for young people aged 12 - 25 years ) 02 6352 7600 headspace Penrith (free mental health support for young people aged 12 - 25 years) 02 4720 8800 LikeMind Penrith (free mental health support for adults) 02 8880 8111 ________________________________________ NewAccess, developed by Beyond Blue, is a free mental health coaching program for anyone aged 16 and over who’s stressed, or feeling anxious or overwhelmed about everyday life issues, such as work, study, relationships and loneliness. How does NewAccess work?Everyone needs some guidance at some point in their lives, and NewAccess aims to coach you through the tough times and make it easier for you to get support. NewAccess coaches are local people, trained in Low Intensity Cognitive Behavioural Therapy. Over six sessions your NewAccess coach will work with you to understand the issues causing your distress. They support you to overcome difficult issues and regain confidence, providing you with practical skills to manage your stress and get back to feeling like yourself. NewAccess is NOT a crisis service. It is an early intervention program designed to support people early and prevent potential crises down the track. How do I access the program?NewAccess is a confidential and free program for people in Western NSW as well as Lithgow, Hawkesbury, the Blue Mountains and Nepean regions, over the age of 16. It is available over the phone or face-to-face. You don’t need a medical referral or Mental Health Treatment Plan to access the program.To find out more about NewAccess, complete and submit an online form via or call 02 6333 2838 during business hours.More information• Call us on 02 6333 2838• Email us at firstname.lastname@example.org• Visit the Beyond Blue websiteThis service is supported by the Western NSW Primary Health Network and the Nepean Blue Mountains Primary Health Network. ________________________________________ Bushfire PTSWho is it for?
The Bushfire PTS stream is available to anyone in our region experiencing high levels of distress resulting from the recent bushfires. The impact of the bushfires must be a significant contributor to a person’s deterioration in mental health if they are referred to this service. For example, people who have experienced loss of property, loss of business income, or have experienced significant mental health impacts as a result of threat of bushfire, which could be from past trauma.How does the Bushfire PTS stream work?
Individual must be an adult over 25 years or a child 12 years and under, unless they are being seen as part of a family group. (For young people aged 12 - 25 years support is available under the headspace which has received specific bushfire funding) Individuals must be referred by their GP, psychiatrist or pediatrician Individuals are entitled to up to 10 free face-to-face sessions until June 2021 No Centrelink issued pension or Health Care Card is required No Mental Health Care Plan is required, however your GP may choose to complete one at their discretion Where appropriate, couples or family members who meet the eligibility criteria may be referred and seen together rather than individually Individuals currently receiving services under other PTS steams are eligible for sessions under this new stream Individuals who use services through the Better Access Bushfire Recovery initiative can also access the Bushfire PTS stream, and vice versa.
How do I access the Bushfire PTS service?Your GP must refer you via our intake line and complete a referral form. Print Bushfire PTS flyer to take to your GP PDF (704kb) For other free counselling services, visit the Mental Health Navigation Tool provided by Nepean Blue Mountains Partners in Recovery.